Privacy Policy DreamBet – Our Commitment to Your Data

Dreambet ("we", "Platform") is an online casino and betting platform operating under a valid licence. We understand that your trust is our most valuable asset, and protecting your personal data is our highest priority. This Privacy Policy explains in detail how dreambet manages your personal information from the moment you first visit our website until you cease using our services.

This policy applies to all users of the dreambet website, registered members, and any individuals who interact with our platform through any digital channel. By registering or continuing to use dreambet's services, you agree to the terms of this Privacy Policy. If you do not agree, we encourage you to discontinue use of the platform and contact us regarding data deletion.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry standards. We review and update this policy from time to time to reflect changes in law, technology, and our business practices.

Dreambet collects various types of personal data depending on how you interact with our platform. We only collect information necessary for the stated purposes and will not collect excessive or irrelevant data.

• Identity verification documents such as copies of national ID or passport are collected during the KYC process
• A bank statement or proof of address may be requested to verify withdrawals exceeding certain limits
• Biometric or sensitive data is not collected unless required by law
• Information voluntarily shared in support chats will also be recorded for reference

Every piece of data we collect has a clear and lawful purpose. DreamBet does not use your data for purposes not stated in this Privacy Policy without first obtaining your additional consent.

• Identity verification and KYC — to verify that you meet the age requirement and to prevent identity fraud
• Transaction processing — to ensure deposits and withdrawals are processed accurately and securely
• Service delivery — provide access to games, promotions, and platform features you use
• Service communications — send important notifications related to your account, transactions, and system updates
• Fraud prevention — detect and investigate suspicious activity that may compromise your account security
• Legal compliance — to fulfil obligations under PDPA, AML laws, and regulatory body directives
• Platform enhancement — analyse usage patterns to improve the overall user experience
• Targeted marketing — send relevant offers and promotions based on your preferences (with your consent)

Dreambet processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). Depending on the type of processing activity, the following bases may apply:

• Consent — you have given explicit consent for specific processing purposes such as marketing communications
• Contract performance — processing is required to fulfil contractual obligations between you and dreambet
• Legal obligation — processing is required to comply with applicable laws including AML and KYC requirements
• Legitimate interest — processing is required for legitimate business interests such as fraud prevention and platform security

Dreambet does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, under certain circumstances outlined below, we may need to share data with trusted parties:

• Payment service providers — FPX, DuitNow, e-wallets, and approved crypto payment processors, solely for processing your transactions
• Game software providers — third-party game providers operating within our platform, subject to strict data protection agreements
• Relevant authorities — police, courts, or regulatory bodies when required by law or a valid court order
• Identity verification services — approved KYC and AML screening providers for verifying member identities
• Approved business partners — only with your consent and within the defined scope

Dreambet stores your personal data on secure servers with multi-layered protection. We employ a combination of technical and organisational security measures to protect your data from unauthorised access, disclosure, modification, or destruction.

• Encryption at rest using AES-256 standard
• Data encryption in transit using TLS 1.3 and verified SSL certificates
• Role-based access control (RBAC) for all internal systems
• 24/7 security monitoring with intrusion detection systems
• Regular data backups to secure, geographically separate locations
• Regular penetration testing and security audits conducted periodically
• Mandatory security awareness training for all staff handling personal data

Data retention periods depend on the type of information and applicable legal requirements. Generally, active account data is retained for the duration of the active account plus 7 years for financial records to meet tax and AML legal requirements. Data may be deleted earlier upon your request, subject to relevant legal obligations.

Under Malaysia's PDPA and the dreambet Privacy Policy, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of all these rights:

• Right of Access — request a copy of all personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data under certain circumstances
• Right to Restrict Processing — request that we restrict how your data is processed in certain situations
• Right to Data Portability — receive your data in a machine-readable format for transfer to another platform
• Right to Object — object to the processing of your data for direct marketing purposes at any time
• Right to Withdraw Consent — withdraw consent previously given without affecting the validity of prior processing

To exercise any of the above rights, please contact our Data Protection Officer team via email at [email protected]. We will respond within 14 business days and resolve your request within 30 business days. For complex cases, this period may be extended with notice to you.

Dreambet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies — required for core platform functions such as login and session security. Cannot be disabled.
• Performance Cookies — collect information about how you use the platform to help us improve performance.
• Functional Cookies — remember your preferences and settings for a more personalised experience.
• Marketing Cookies — used to display relevant advertisements. Can be disabled in cookie settings.

You can control and manage cookie settings through your internet browser. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help settings.

As DreamBet operates globally, your personal data may be transferred to and stored on servers located outside Malaysia. In such cases, we ensure adequate protection is in place for your data through the following measures:

• Standard data transfer agreements compliant with international data protection standards
• Transfers only to countries or organisations recognised as providing an adequate level of data protection
• Standard contractual clauses binding data recipients to protect your information
• Data protection impact assessments are conducted before any new international transfer is approved

Dreambet is a platform dedicated to users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18. Should we discover that data has been collected from a minor, we will take immediate steps to delete that data and close the relevant account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, dreambet's Data Protection Officer team is ready to assist you.

• Email: [email protected]
• Live chat is available 24/7 via the DreamBet platform
• Typical response time: within 1 business day
• Any unresolved complaints may be referred to the Malaysia Personal Data Protection Department